Why didn’t I receive my access code email?

Quick checks

• Spam/junk folder: Access code emails can be misrouted. Check your spam/junk folder.

• Correct email: Confirm you entered the right email address on the sign-in screen and try again if needed.

• Request a new code: Codes are valid for 5 minutes and single-use. If it expired or was already used, simply request another code.

Common scenarios

• Email delay: If the message takes a moment to arrive, wait briefly and then refresh your inbox.

• Multiple requests: If you requested multiple codes, only the most recent unused code within the 5-minute window will work. Use the latest email.

What to do next

1. Re-check spam/junk.

2. Confirm your email was entered correctly.

3. Request a new code from the sign-in screen.

This email-token system keeps sign-in secure while avoiding passwords. If you follow the steps above, you should be able to obtain a valid, single-use code and continue to your assessment promptly.